1. Introduction
This Privacy Policy explains how Grand Strategy Consulting LLC (“Grand Strategy,” “Company,” “we,” “us,” or “our”) collects, uses, stores, shares, and protects information when you access or use Emotional Maths® Compassion Compass (“the App”).
The App is an AI-enabled adult reflection and communication support tool. Because users may enter emotionally sensitive information, we aim to handle personal information with care, transparency, and restraint.
By using the App, you agree to the collection and use of information as described in this Privacy Policy.
If you do not agree with this Privacy Policy, do not use the App.
2. Adults Only
The App is only for users who are 18 years of age or older.
We do not knowingly collect personal information from anyone under 18.
If we learn that a person under 18 has created an account or submitted personal information, we may delete the account and related information.
The App is not directed to children. COPPA gives parents rights and imposes obligations on certain online services that collect personal information from children under 13; our App is restricted to adults 18+.
3. Information We Collect
We may collect the following categories of information.
A. Account Information
When you create an account or use the App, we may collect:
- name;
- email address;
- login credentials or authentication data;
- account settings;
- subscription status;
- user ID or account ID;
- communication preferences.
B. User Content and Conversation Data
We may collect information you submit to the App, including:
- prompts;
- messages;
- scenarios;
- emotional reflections;
- communication drafts;
- relationship or workplace context you choose to provide;
- feedback;
- files or other materials if upload features are added.
This information may be emotionally sensitive. You should avoid submitting information you do not want processed by the App.
C. Payment and Subscription Information
If you purchase a paid plan, payment information may be processed by a third-party payment processor.
We may receive limited billing-related information, such as:
- subscription status;
- plan type;
- transaction status;
- billing email;
- payment confirmation;
- partial payment method details where provided by the payment processor.
We do not intend to store full payment card numbers on our own systems.
D. Technical and Usage Information
We may collect technical and usage data, including:
- IP address;
- device type;
- browser type;
- operating system;
- pages or features used;
- date and time of access;
- referring URLs;
- error logs;
- session activity;
- approximate location derived from IP address;
- security logs;
- performance data.
E. Cookies and Similar Technologies
We may use cookies, pixels, local storage, session tokens, or similar technologies to:
- keep you logged in;
- operate the App;
- remember preferences;
- improve performance;
- understand usage;
- detect fraud or abuse;
- support analytics or marketing, where applicable.
If we use non-essential cookies, tracking pixels, analytics, or marketing technologies, we will provide appropriate notice and choices where required by law.
F. Communications With Us
If you contact us at hello@grandstrategy.llc or through support channels, we may collect:
- your email address;
- your message;
- support request details;
- related account information;
- our response history.
4. Information You Should Not Submit
You should not submit highly sensitive or confidential information unless necessary and authorized.
Please avoid entering:
- Social Security numbers;
- government ID numbers;
- full payment card numbers;
- bank account numbers;
- passwords;
- medical records;
- therapy notes;
- legal documents;
- court documents;
- privileged communications;
- workplace investigation materials;
- employee records;
- protected health information;
- confidential client information;
- trade secrets;
- non-public financial information;
- private information about another person without authorization.
The App is not a privileged professional service and should not be treated as a secure substitute for legal, medical, clinical, HR, or therapeutic systems.
5. How We Use Information
We may use information to:
- provide the App;
- create and manage user accounts;
- generate AI-enabled responses;
- personalize the user experience;
- process subscriptions and payments;
- provide customer support;
- respond to user inquiries;
- improve App quality, safety, and reliability;
- monitor for misuse, abuse, fraud, or security threats;
- debug technical issues;
- analyze usage and performance;
- enforce our Terms of Service;
- comply with legal obligations;
- protect the rights, safety, and security of users, Grand Strategy Consulting LLC, and others.
6. AI Processing
The App may send User Content, prompts, or related context to third-party AI model providers or AI infrastructure services to generate responses.
AI processing may include:
- interpreting your prompt;
- generating reflections, scripts, or suggestions;
- applying safety rules;
- detecting prohibited or high-risk content;
- improving response relevance within the App.
We will seek to configure AI providers and related services in a privacy-conscious way. However, exact processing depends on the vendors, infrastructure, and technical architecture used at the time.
The App is currently built on Lovable and may later move to alternative hosting, application, database, AI, or infrastructure providers. Vendor changes may affect how information is processed, stored, transmitted, or secured, but such changes will remain subject to this Privacy Policy and applicable law.
7. AI Training
Unless stated otherwise in a specific notice, agreement, or setting, we do not intend to sell your conversation data or knowingly make your private App conversations publicly available.
Whether third-party AI providers may use prompts, outputs, or metadata for their own model training depends on the provider terms, settings, and integrations in use.
Grand Strategy Consulting LLC should confirm the exact model-provider training settings before publishing this policy.
The final published version should state one of the following clearly:
- “We do not permit our AI providers to use your prompts or outputs to train their models,” or
- “Some AI providers may use data according to their own terms,” or
- a more specific vendor-by-vendor explanation.
Do not publish a stronger promise than the technical configuration supports.
8. How We Share Information
We may share information with the following categories of recipients.
A. Technology and Infrastructure Providers
We may share information with vendors that help us operate the App, including:
- app development platforms;
- hosting providers;
- database providers;
- AI model providers;
- authentication providers;
- analytics providers;
- email providers;
- customer support tools;
- monitoring and security services.
B. Payment Processors
If you purchase a paid plan, payment information may be processed by third-party payment processors. Their processing of payment data may be governed by their own privacy policies and terms.
C. Professional Advisers
We may share information with attorneys, accountants, auditors, insurers, consultants, or advisers where necessary for business, legal, compliance, security, or risk management purposes.
D. Legal and Safety Purposes
We may disclose information if we believe it is reasonably necessary to:
- comply with law, legal process, subpoena, court order, or government request;
- enforce our Terms;
- protect the rights, safety, property, or security of Grand Strategy Consulting LLC, users, or others;
- investigate fraud, abuse, misuse, security incidents, or illegal activity;
- respond to emergencies or risk of harm.
E. Business Transfers
If Grand Strategy Consulting LLC is involved in a merger, acquisition, financing, reorganization, sale of assets, or transfer of the App, information may be transferred as part of that transaction, subject to reasonable confidentiality protections.
9. We Do Not Sell Personal Information
We do not sell personal information in the ordinary meaning of selling user data for money.
If we ever engage in activities that are considered a “sale” or “sharing” of personal information under applicable privacy laws, we will provide required notices and choices.
10. Data Retention
We keep personal information for as long as reasonably necessary to:
- provide the App;
- maintain your account;
- comply with legal obligations;
- resolve disputes;
- enforce agreements;
- maintain security;
- improve the App;
- support business records.
Conversation data may be retained to allow users to access account history, improve continuity, support safety review, debug issues, or operate the App.
We may delete or anonymize information when it is no longer needed, unless we are required or permitted to retain it for legal, security, financial, or legitimate business reasons.
The final published version should include the actual retention periods once confirmed, for example:
- account data retained while account is active;
- conversation history retained until user deletes it or closes account;
- support emails retained for [X] years;
- payment records retained according to tax and accounting requirements;
- security logs retained for [X] days or months.
11. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.
These may include:
- access controls;
- authentication;
- encryption where appropriate;
- secure vendor systems;
- monitoring;
- backups;
- security logging;
- limitation of internal access;
- incident response processes.
No system can be guaranteed completely secure. You are responsible for keeping your login credentials confidential and notifying us if you believe your account has been compromised.
12. Your Privacy Choices
Depending on your location and applicable law, you may have rights to:
- access personal information we hold about you;
- correct inaccurate information;
- delete certain personal information;
- object to or restrict certain processing;
- request a copy of certain information;
- opt out of certain marketing communications;
- withdraw consent where processing is based on consent.
To make a privacy request, contact hello@grandstrategy.llc.
We may need to verify your identity before responding.
13. Account Deletion
You may request deletion of your account by contacting hello@grandstrategy.llc or using any account deletion feature available in the App.
Deletion may not immediately remove all information from backups, logs, legal records, billing records, or systems where retention is legally required or reasonably necessary.
We may retain limited information where necessary to:
- comply with law;
- prevent fraud or abuse;
- resolve disputes;
- enforce our Terms;
- maintain security;
- keep business, tax, accounting, or compliance records.
14. Marketing Communications
If you sign up for updates, newsletters, promotional messages, or product announcements, we may use your email address to send those communications.
You may opt out of marketing emails by using the unsubscribe link or contacting hello@grandstrategy.llc.
We may still send non-marketing messages related to your account, subscription, security, legal notices, service changes, or support requests.
15. Analytics
We may use analytics tools to understand how users interact with the App, improve performance, detect errors, and make product decisions.
Analytics may include information such as:
- pages viewed;
- features used;
- session duration;
- browser type;
- device type;
- approximate location;
- technical errors;
- aggregated usage patterns.
Where required, we will provide notice and choices for analytics cookies or similar technologies.
16. International Users
The App is operated by Grand Strategy Consulting LLC in the United States.
If you access the App from outside the United States, your information may be processed in the United States or other countries where our vendors operate.
Privacy laws in those countries may differ from the laws where you live.
By using the App, you understand that your information may be transferred to and processed in the United States and other locations.
17. State Privacy Rights
Residents of certain U.S. states may have additional privacy rights under applicable state privacy laws.
Depending on the law that applies, these may include rights to:
- know what personal information is collected;
- access personal information;
- correct personal information;
- delete personal information;
- obtain a portable copy of personal information;
- opt out of targeted advertising, sale, or certain profiling;
- limit use of sensitive personal information where applicable.
To exercise rights, contact hello@grandstrategy.llc.
Grand Strategy Consulting LLC should have counsel confirm which state privacy laws apply based on user location, revenue, number of users, and data practices.
18. California Privacy Notice
If California privacy law applies to us, California residents may have specific rights regarding personal information.
Categories of information we may collect include:
- identifiers;
- account information;
- commercial information;
- internet or network activity;
- approximate location information;
- user-generated content;
- inferences drawn from user activity;
- sensitive personal information if users voluntarily submit it.
We do not intend to sell personal information. If we use advertising or analytics tools that constitute “sharing” under California law, we will provide required notices and opt-out mechanisms.
This section should be reviewed by counsel before publication to confirm whether the California Consumer Privacy Act / California Privacy Rights Act applies to the App.
19. Sensitive Personal Information
Because the App invites emotional reflection, users may voluntarily submit information that could be sensitive.
This may include information about:
- relationships;
- workplace conflict;
- stress;
- emotional experiences;
- health-adjacent concerns;
- family situations;
- personal identity;
- traumatic experiences;
- conflict or harm.
We ask users to limit what they share and avoid submitting highly sensitive information unless necessary.
We use sensitive information only as reasonably necessary to provide, secure, maintain, and improve the App, comply with law, and enforce our Terms.
20. Third-Party Links and Services
The App may contain links to third-party websites, services, payment processors, resources, or platforms.
We are not responsible for the privacy practices, content, security, or policies of third-party services.
You should review third-party privacy policies before using those services.
21. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
When we make material changes, we may notify users through the App, by email, or by posting an updated version with a new effective date.
Your continued use of the App after the updated Privacy Policy becomes effective means you acknowledge the updated policy.
22. Contact
For privacy questions, requests, or concerns, contact:
Grand Strategy Consulting LLC
Email: hello@grandstrategy.llc